White Label Reports in Hub to not work

Right now I have 24 websites connected to the hub. I have 13 of those setup with White Label Reports. I have it set up so reports go out weekly on Monday at 6am UTC. However I have not gotten a single report other then the initial report I got when I first set it up. Now on Mondays I go in and check settings and check the box "also send a report right away" to get the report.

Every time I login I can see the estimated date and time of the next report, but it never comes.
I attempted a support chat - however the tech did not seem interested in helping (hate to say it...but that's the way it felt).