White Label Videos plugin installed but not showing videos

I installed the white label videos plugin on my site, http://www.goodstartweb.com, and activated and registered that site and another with you guys. The plugin page on my site confirms that it is registered.

However, I cannot access the videos from the menu that lists all of them. I also added the iframe html code into some posts and that doesn't work either. Neither does the short code in a post or page.

I just get a graphic with a text message saying Access Denied - check your site registration.

Did I miss a step? Do I have to wait for registration to go through. Please advise.