White screen of death on 1 site in multisite


I have a multisite network which I have granted you access to.

There is one site on it called baytours.co.nz that for some reason has just turned to the white screen of death on the front end and the back end.

I have tried removing and updating the theme but this hasn't worked.

Is there anything that you can see?


  • Nastia
    • Support Rock Star

    Hello Scott Saurin ,

    Would you pease rename the .htaccess file to .htaccess_deactivate and check if you can access your site?

    If renaming the .htaccess file fill not help, most likely it is a conflict with another plugin. There is a 500 Internal Server Error in the developer console. Please let me know have you enabled or updated a plugin before this occurred? if you remember which plugin was it, go to /wp-content/plugins/ and rename the last plugin you've updated/activated. Check the front end if it working.

    If you do not recall which plugin was it, rename the /plugins/ folder to /plugins-deactivate/. This will deactivate all your plugins. Please check if you can access the front end of your site?

    If you can, create a new /plugins/ folder.

    You can move the plugins' folders into the new /plugins/ folder one by one or in groups to test when the issue occurs again.

    If you need assistance, just let me know!

    Kind regards,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.