whitelabel videos wont play 200 error

when navigating to the videos it tries to play but gives a 200 error that says stream not found. I tried submitting this via the wpmu menu at my site but it hung the page and wouldn't load after that. So i'm submitting from your domain.

I just purchased and this is my first time trying to use your products, so it's frustrating that it wouldn't play the videos out of the box.

Here's a screencap: http://robcomm.net/wpmuvideoserror.png