Why can't members create new chat account via iPad?

Received this email from a site user today. Please help me solve this.

Attention! I registered on your website, confirmed the email link and tried to enter the chatroom - but is doesn't work for me. Specs: iPad 2, iOS 6.1.3, browser: Safari.

  • Paul


    First, The chat plugin does not support account creation. User must already be registered users of your site, or can login via Facebook, Twitter, Google+ or anonymous public users.

    The Chat plugin does work in iPad and iPhone. This has been tested.

    You've not provided any details on what does not work so it is hard to help determine the issue. Further you have provided any details as to how you have setup Chat within your site. Again this is needed to try and make suggestions if any that you can improve your user's experience. Lastly this might be related to your theme. Have you tried testing the chat with iPad/iPhone? You have not provided a site URL where anyone from these forums can possibly look at your site and see if things are setup.

    Please provide more details when asking for help.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.