Why does my question not get answered

I raised a support request yesterday, which was answered quite swiftly. Unfortunately it did not solve my problem, so I replied asking for further help.

It has been over a day now and no-one has responded.

I am a new member, so I wondered do I need to raise a new support ticket each time or will someone eventually answer my call for further help?

It is just that I am stuck until I can get this resolved.

Thank you

Terry