Why don't the Reply buttons work in your support forum?

Sorry, i'm trying to respond to my previous support question and your response. Problem is, there's no way to reply.

Please advise.

In regards to the previous post and your response, I deleted the entire plugin and attempted to reach the site. Now it throws a 500 error.

  • Michelle Shull

    Hi there, simcomedia!

    Are you replying from here on the forum, or trying to reply from your dashboard? We let you open new threads from the dashboard on your site, but we don't let you reply. If you're on the site and the buttons aren't working, let me know and I'll let the forum team know what's going on.

    Regardless, let's take this a step further. Rename your plugins folder via FTP. This will disable ALL your plugins at once, so if there's an issue with any of them, it should then allow you to load your site. (Don't navigate to the plugins page, however, until you rename it back.)

    Let me know if you can get into your site with all the plugins inactive, if not, there are a few other things we can try.

    Thanks, simcomedia!

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