Why is one of my members seeing a message that...

Why is one of my members seeing a message that they don't have enough permissions? They are no different than any other member..... paid, same permissions as anyone on the site. This page is not protected by roles or anything of that sort. Anyone able to tell me were to look in the code to disable the check for permissions? I dont care if guests put in a ticket for that matter.

  • Milan

    Hello @Andrew West,

    I hope you are having a good day and thanks for the asking. :slight_smile:

    Support System plugin works based on permission specified on Support > Settings > Permissions Settings page.

    Please make sure user who is trying to open new ticket has assigned one of the role which allowed to open new ticket. You can know what roles are allowed to open new ticket via Support > Settings > Permissions Settings page. And role of user via User > All User > Role

    Cheers,
    Milan Savaliya.