Why is the live support session closed when should

Hi,
Why is the live support session closed when should be be open? This is the second time not able to get any support. On Friday approx 19:30 GMT the session was running but the person running the session was not responding?

Regards
Mark

  • Alexander
    • DEV MAN’s Mascot

    Hi @Mark Hedley,

    I'm sorry you were unable to get into the session. Thanks for bringing this to our attention. If the chat is open, the host should be able to respond, but we've had a few issues with our live chats like this before. I'll make sure this gets reported to the appropriate team members.

    Take care,

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