Why isn't monthly payments add to the next bill?

I have experienced this problem where the plugin will attempt to charge a client via Paypal and if it doesn't get any funds it will attempt to charge them at a later date.

This is good however there are occasions where the plugin for some reason will extend this client account even if no funds are collected.

The outstanding fees are not added to the what becomes due.

  • Patrick
    • Support Monkey

    Hi there @northgate

    I hope you had a great weekend!

    As far as I am aware, Pro Sites will not extend the pro status of a site if payment is not received. That would appear to be due to settings in your PayPal account.

    But I may be wrong... it's been known to happen. :slight_smile:

    Perhaps my colleague @Jack Kitterhing can provide some insight into this.

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