Why isn't my Fast Secure Contact form plugin not sending emails?

Hey there,

Before, I was able to receive emails from the plugin before with no problems. Now it doesn't seem to be working anymore. When I try to send myself a test email and hit the submit button, it would just load and spin and the sending wouldn't complete. Can you assist me in what is causing this?

The plugin is called "Fast Secure Contact Form" and the domain is http://www.lightbulbvideography.com.
Hosting server is Godaddy.

Thanks,
David

  • Rupok

    Hi David,

    I was able to receive emails from the plugin before with no problems

    I believe, something has changed on your site configuration or server configuration which is causing this. Can you please confirm if your other emails are working just fine? For example, password reset email, new user creation email etc. ? If no emails are working, then can you please try using this plugin for sending emails from your site? https://wordpress.org/plugins/wp-mail-smtp/

    This plugin will use SMTP protocol for sending your emails. I believe this will solve your issue.

    If other emails are going out just fine, but only emails from your "Fast Secure Contact Form" plugin are not going out, then there might be a conflict with other plugins. Just to make sure no other plugin is causing this, can you please do a plugin conflict test? To know more about plugin conflict test, you can check this guide: http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Moreover, can you please ask your host for server email log and provide us that log? That might provide some valuable insight regarding this issue.

    Can you also turn on debug mode in WordPress? To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    Past errors here. If file is very long, paste them to a text file and attach with your reply.

    Please let us know how these goes.

    Another thing, I can see that you have tagged "Contact Widget" plugin with this thread. Can you please tell us if this plugin is also creating any problem on your site, or you just tagged this as a relevant plugin?

    I'm looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

  • Rupok

    Hi David,

    Can you please confirm if you are having this issue only with the emails generated through this plugin or for all emails? Can you also confirm if our "Contact Widget" plugin has to do anything with this? I've requested these info before. If you gave us idea regarding these, that would facilitate the troubleshooting process.

    However, I can have a look on your configuration and make some tests and try resolve the issue if you grant us Support access. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Also I'll need FTP access to make changes on your "wp-config.php" file. Can you send me message with FTP access credentials through our secure contact form here: https://premium.wpmudev.org/contact/ ?

    Subject: "Attn: Rupok"
    - FTP Username
    - FTP Password
    - FTP Host
    - Link back to this thread for reference
    - Any other relevant URLs

    Select "I have a different question" for your topic. This and the subject line ensure that it gets assigned to me.

    This is a custom job. If this is something I can fix within 15 minutes, I'll surely do that. If it takes more, I'm afraid, this is beyond my scope and you may need to hire a developer for doing this. You can check the manual for details: https://premium.wpmudev.org/manuals/using-wpmu-dev/support-vs-custom-development/

    Please confirm here when you are done granting Support Access. We will be glad to have a look.

    Note: Please DO NOT share login credentials here on forums because our threads are public and everyone can see our forum threads. Rather enable Support Access by following this guide: http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Have a nice day. Cheers!
    Rupok

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