Why isn't my support issue being worked on?

I am having an issue with this plugin but no one is addressing it for days. I was asked to grant support access and @ashok said he would have an "SLS" developer (I don't know what sls means) look at it. What's happening? Why am I paying for support?

https://premium.wpmudev.org/forums/topic/buddypress-group-calendar-isnt-working#post-680456