Why there are days between "create" and "trial start day"

I'm using pro site and my trial days setting is strange. My trial days is "3" days and create date is "12/13". So trial start day should be "12/13" but receipt show trial start day is "12/15" and start payment day is "12/18".
Why there are "3" days between "create" and "trial start day"? Please check the screenshot attached in chat for my PayPal receipt.

  • Ash
    • WordPress Hacker

    Hello leoventans

    I have tried to check your site using paypal, but it looks I must add a card to pay. I could not pay using just paypal balance. Is there some sort of restriction there? If so, would you please fix that and then I can try?

    Also, does it happen for every gateway and every member? What's about sandbox mode of the gateway you use? Please let us know about these.

    Have a nice day!

    Cheers,
    Ash

  • leoventans
    • The Incredible Code Injector

    Hi Ash,
    Is there some sort of restriction there?

    Now PayPal payment is "Live" status.

    does it happen for every gateway and every member?

    This site still on test, so this receipt is mine and only on paypal payment.

    What's about sandbox mode of the gateway you use?

    I've tried on sandbox but I can't receive the receipt.

    You can see the history on PayPal dashboard.

    SandBox:
    https://i.imgur.com/LUDxFR7.png

    Live:
    https://i.imgur.com/U3vN6dw.png

    It seems like no different. But in sandbox test, I can't receive the receipt on buyer email, so I can't find where is the problem.

  • Ash
    • WordPress Hacker

    Hi there

    We are sorry for the delay. We have sent your issue to our second level support team. Please note that, they deal with more complex issues, so there might be little delay.

    We have your admin login, so would you please send me your FTP details too? I will pass that to our SLS developer.

    You can send me privately in the following format:
    1. Please go to https://premium.wpmudev.org/contact/#i-have-a-different-question
    2. Select "I have a different question" if not selected
    3. In subject line put "Attn-Ash" (this will ensure that the email is assigned to me)
    4. Provide the wanted details.
    5. Add the thread link in the message so that I can track.

    Have a nice day!

    Cheers,
    Ash

  • Panos
    • SLS

    Hi leoventans ,

    I have set sandbox in PayPal settings and created a test site with the trial option enabled. When managing the site eg here : yoursite.com/wp-admin/network/admin.php?page=psts&bid=219
    the dates seem correct.

    Pro Sites seems to be sending receipt email only when payment is made, so email seems to be sent via PayPal. Just to make clear,

    That receipt email you mention is sent from PayPal, right?

    That receipt email contains different dates than the ones in the site management page ( the page in the above link )?

    Thanks!

  • leoventans
    • The Incredible Code Injector

    Hi Panos,

    That receipt email you mention is sent from PayPal, right?
    Yes.

    That receipt email contains different dates than the ones in the site management page ( the page in the above link )?

    Here is receipt email:
    https://i.imgur.com/i51nLfZ.png
    The mail received day is 12/13 and trial days setting is "3".
    So "start trial day" should be 12/13 but mail show "start trial day" is 12/15.
    And start payment should be 12/15 not 12/18.

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