Windows users can't complete payment


Windows users don't get the stripe pop up to complete payment on the site. This has been happening for about a week. We have not done any updates or anything. Everything was working fine until about a week ago when this started.

We are using membership 2 plugin to process the payments.

  • Dimitris
    • Support Star

    Hello there Harry,

    hope you're doing good today! :slight_smile:

    Before starting troubleshooting this, could you please grab a backup of whole installation (Snapshot's Managed Backups can help you on this), then update at least the followings:
    - WP core
    - WPMUDEV Dashboard plugin
    - Membership 2 Pro

    Let us know if that makes any difference after all. :slight_smile:
    If not, could you please further elaborate on this? Are you referring to Internet Explorer/Edge browser? Or in Windows users in general? Like using Chrome too under Windows? Please advise!

    Warm regards,

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