woo commerce need customer order info from files

hi, I had woo commerce on a client site, they closed the shop in january, but now there’s a customer who says they had an order. I kept the zip file. Anyone have any idea where to look for this? which folder file? Any help?


  • Michelle Shull
    • DEV MAN’s Apprentice

    Hey there, Emex!

    You’re going to need to reinstall Woo on the site where the customer placed the order, and hope there’s a record of it. If not, it’s probably stored in that site’s database, but that will take a little more work to find. I’m not entirely sure how woo manages writing info to the database. Is the site itself still up? Is that site only a .zip backup right now?

    The other thing you do is check with the former store owner and have them scan their payment gateway (PayPal, etc.) records for the order and a reference number.

    Good luck, Emex!

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