WooCommerce & Stripe Issue

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That is the error I get on stripe checkout page.

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  • James Morris

    Hello Meredith,

    I hope you are well today.

    I've been doing some preliminary tests and research and what I'm finding is that the common problem that causes this message to display is a plugin conflict. There are several tickets on WordPress.org about this.

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this conflict.

    First, could you please run a plugin conflict test as outlined in the following article? This will verify the possibility of a conflict with another plugin. https://premium.wpmudev.org/docs/getting-started/getting-support/

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've attempted a couple transactions, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • James Morris

    Hello Meredith,

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
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    (and port if required)

    Best regards,

    James Morris

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