WooCommerce -- unable to make product attributes on child sites

We have a Multisite setup running WooCommerce. The store on the first site works great. We are attempting to use child sites as portals -- specific companies get access to their own portal, which is really just a slimmed down version of the main site, based on what their HQ says is ok for them to order.

We used WP All Export/Import to export products out of the main store and import them into the portal stores. Everything works except for our variable products. We are getting this strange data -- basically the dropdown for the variable products says "Any {product attribute name here}."

After messing around with the export/import process for quite some time, we finally realized it was working fine. The issue is that we cannot make any attributes in our other sites.

Main store: https://www.dropbox.com/s/ca0zlxztz32arij/attributes%20-%20main%20site.JPG?dl=0

Portal store: https://www.dropbox.com/s/jhwbi8nhuujorih/attributes%20bny-portal.JPG?dl=0

We tried making the attributes manually, but it simply doesn't work. Has anyone seen anything like this before? We'd certainly be grateful for some assistance. About to tear the rest of my hair out over here!!

  • Milan
    • WordPress Wizard

    Hello Swami

    Hope you are well today and thanks for asking us. :slight_smile:

    Seems like you have asked technical question on our Members Forum. Swami Member Forum is only for our members to communicate over some interesting topics. There isn't any guarantee that you support staff will reply you there for your issue. If it is by mistake, please let me know and I will move your thread to support forum where we will make sure that your single reply does not get missed. :slight_smile:

    And are you getting any error while trying to create attributes manually on subsites ? Have you checked your browser console. ? Is there any log ?

    Cheers,
    Milan

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