Wordpress Chat Not Working In Production enviroinment

The chat plugin was working on my local environment but not on my production environment

  • Nastia
    • Support Rock Star

    Hello Paul

    I hope you are doing well today!

    Strangely, I see that the WordPress Chat plugin is not activated on your site. However, the chat menu option is showing up in the network administration dashboard.

    Would you please try to activate the chat plugin and let us know how it goes?

    Please advise,

    Cheers,
    Nastia

  • Nastia
    • Support Rock Star

    Hello Paul

    I hope all is well!

    Would you please enable WordPress debugging by putting the following to the wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Visit your dashboard and your site, this way, if there are errors, they will be saved in the debug.log file inside the /wp-content/ directory and we might see what causing this issue.

    Save debug file as .txt file and attach it here so we can check it out.

    I tried to log in again to your site via support login to continue troubleshooting, but unfortunately you have deactivated it. Would you please re-grant access from WPMU DEV > Support so I can have a closer look?

    Please advise,

    Cheers,
    Nastia

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