WP

Hello WP Defender crashes this web site, using Colormag Pro from Themegrills

Complete stops it working all pages blank white, including home/ pages/ posts & Dashboard

Uninstalled manually, site works again, reinstalled site stops - just to prove this plug in is the issue.

Any way to get it working please.

Many thanks

Mike

  • Adam Czajczyk

    Hello Mike,

    I hope you're well today and thank you for your post!

    After you install and enable Defender you entire site stops working, including admin dashboard. Is that correct? I just want to make sure: you're not able to access /wp-admin at all, right?

    Could you please perform basic debugging? This would help me diagnose the issue, I hope. To do this, please follow these steps:

    1. enable WP debugging by adding following lines to the "wp-config.php" file of your site:

    define('WP_DEBUG',true);
    define('WP_DEBUG_LOG',true);

    2. install and enable the Defender plugin and after the site crashes
    - access your site install via FTP (or cPanel's File Manager)
    - go to "/wp-content" folder
    - download the "debug.log" file
    - rename it to "debug.txt"

    3. Restore the site by removing Defender the way you already did recently

    Please then edit the "debug.txt" file to strip out all the sensitive data (if there are any) such as e.g. db login credentials and similar and attach it to your replay here.

    Best regards,
    Adam