WP Smush and theme not updating.

I cant update WP smush so I deleted it. My Covert Social Press theme 2.0 is also not updating which is a real issue and begins to eat at me. Also the Easygram plugin shows active but I can not connect my Instagram account to it. Please help.

  • Rupok
    • Support Ninja

    Hi Gian,

    So sorry to hear the inconvenience you are having. As other themes are also not being updated on your site, I don't think it's Smush specific issue, rather there is something on your site/server which is causing this blockade.

    Just to make sure no other plugin is causing this, can you please do a plugin conflict test? To know more about plugin conflict test, you can check this guide: http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Can you also make sure your files and folders on your server have proper permission? If you are not sure, can you please talk to your host regarding this? They can help you best. You will get full details about optimum files and folders permission settings from this official documentation: https://codex.wordpress.org/Changing_File_Permissions

    I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please let us know the result of your plugin conflict test and then confirm here when you are done granting Support Access. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

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