WP Smush Pro

Having issues getting Bulk Smush to complete. It seems stuck at around 888 of 1300+ images. Checked error logs and don't see anything apparent. I've granted access if that helps.

  • Rupok

    Hi Matthew, hope you had a wonderful day.

    Thanks for granting Support Access.Yes, I can see the issue on your site but it's weird. Because for some pictures, it said, it could not find the image, but the image is there. Moreover, when I went to edit that picture, it seems like that pic is already smushed. So we need to have a detailed look on this issue.

    I've already pinged our developer regarding this and I believe, he will come up with a solution soon. But in the mean time, can you please enable "Super Smushing" and try again and let us know the result?

    I'm looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

  • Matthew

    I switched to Super Smushing it looks to be about the same result. 500+ images throwing errors. Results were:

    507 image(s) were skipped due to an error.
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  • Rupok

    Hi Matthew, hope you had a wonderful day.

    Can you please check permission for the uploads folder? According to WordPress Codex, All Files should have 644 or 640 permission and All directories should be 755 or 750. Can you please confirm you have this correct on your server?

    Please keep in mind, our developers work round the clock and they have to deal with lots of critical issues and other things. So it may take a little while for them to check this and provide a feedback.

    Have a nice day. Cheers!
    Rupok

  • Matthew

    Finally getting back to this, sorry... confirmed perms are 644/755 (files/folders). Owner/Group is apache.

    Simple one-off example is here Smush Pro is reporting:
    Could not find /wp-content/uploads/imageFBtimeline-150x150.png

    But if you go to http://www.americaspower.org/wp-content/uploads/imageFBtimeline-150x150.png it's definitely there.

    I checked the error logs and am not seeing any errors while the plugin is trying to run.

  • Nithin

    Hey Matthew,

    Hope you are doing good today. :slight_smile:

    It seems like the support access is not enabled anymore, could you please enable support access, so that we could give a closer look. I could notice you are running WP Smush Pro v 2.3.1, please update the plugin to the latest version 2.5.2, so that we could test this extensively.

    You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please let us know once you enable access, so that we could get this sorted. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

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