[WP Smush Pro] Smush pro isn't activating features

Even if I can verify the account billing is healthy and pro is activated, I still cannot see the features enabled. Please help.

  • Adam Czajczyk
    • Support Gorilla

    Hello mandino_cheng

    I hope you’re well today!

    You do have WPMU DEV Dashboard plugin enabled and logged in to your account, right? I’m asking because for Pro features to be available this must be active and logged to WPMU DEV account all the time so I just need to make sure.

    If you can confirm that I would like to check this so would you please enable support access to the site for me? To do this, please go to the “WPMU DEV -> Support -> Support Access” page in your site’s back-end and click on “Grant support access” button there.

    Let me know once it’s enabled please and I’ll check the site to see what might be causing this.

    Best regards,

    Adam

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