[WP Smush Pro] Smush pro not loading .. At each click on smush pro, the page lands on error 404

Smush pro is not loading, each time we click on it, it lands on error 404.

  • Ash

    Hello femfem

    I can see you are using older version of the plugin, please update to the latest version and give one more try.

    If you still have the same issue, make sure you have correct htaccess code in the htaccess file.

    If you confirm that as well, then it might happen due to a plugin conflict. Would you please run a conflict test? Please deactivate all plugins except this one and check if the problem gone. If so, then enable all plugins one by one and find which one is having conflict. You need to do the same with themes as well.

    You can find the flowchart here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-1

    Let us know how it goes.

    Have a nice day!

    Cheers,
    Ash

    • Ash

      Hello femfem

      If it shows a white page, seems there is an error. Would you please enable debug mode and check if there is any error? To enable debug mode please go to wp-config.php and change

      define( 'WP_DEBUG', false );

      to

      define( 'WP_DEBUG', true );
      define( 'WP_DEBUG_DISPLAY', false );
      define( 'WP_DEBUG_LOG', true );

      Now try to access again to see the white page. That will create a file called debug.log inside wp-content folder. Open that file, check the very bottom and you will see the latest errors. Please send me those.

      Have a nice day!

      Cheers,
      Ash

  • femfem

    [13-Oct-2018 13:34:27 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 460
    [13-Oct-2018 13:34:27 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 462
    [13-Oct-2018 13:36:07 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 460
    [13-Oct-2018 13:36:07 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 462
    [13-Oct-2018 13:36:24 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 460
    [13-Oct-2018 13:36:24 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 462
    [13-Oct-2018 13:36:25 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:25 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:26 UTC] PHP Notice: Undefined variable: showcat in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/category.php on line 111
    [13-Oct-2018 13:36:46 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 460
    [13-Oct-2018 13:36:46 UTC] PHP Notice: Trying to get property of non-object in /home/jlngje1ngrew/public_html/wp-content/themes/topnews/functions.php on line 462

  • Nastia

    Hello femfem

    Hope you're doing well!

    These notices usually do not affect the site's functionality. Please test for s conflict with a theme, switch to a default WordPress theme like Twenty Seventeen and see if WP Smush settings are working well. Also, please remove the WP Smush plugin and re-install it one more time from WPMU DEV > Plugins.

    If the issue still persists, would you please send to us your site's credentials and FTP so we could have a closer look?

    You can send credentials by using our secure contact form
    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Subject: “Attn: Nastia”
    - WordPress admin username
    - WordPress admin password
    - Login URL
    - FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant URLs

    Looking forward to your reply!

    Cheers,
    Nastia

  • Nahid

    Hey femfem !
    Hope you are having a great day!

    The error message that you mentioned in your last response suggests that the PHP execution that loads the Smush Pro admin page is timing out and thus resulting in a white screen.

    30 seconds as PHP's max_execution_time is too low for general PHP executions for WordPress. It'll essentially need to be increased in order to avoid similar scenarios.

    I'd recommend you to try increasing the max_execution_time to a value as greater as possible. You can take a look at this handy article which explains different ways to increase such PHP limitations in your server. Alternatively, you can also contact your host requesting them to increase the value for you.

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

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