[WP Smush Pro] Update greyed out

Hello, I trying to update Smush Pro 3.0.2 to 3.1.1 and Ultimate Branding 2.3.0 to 3.0.5.1 in the WPMU Dashboard but the check boxes are greyed out. How can I send you a screenshot? Also, my blogx site requires a specific VPN to access so you will not be able to see it.

  • Patrick Freitas
    • Staff

    Hi wcg@uci

    Sorry to hear that you are having this issue,

    You can also update the plugins from HUB https://premium.wpmudev.org/hub/ select the website click in plugins and update, or WPMU DEV dashboard plugin > Search for the plugin and click to update.

    However, I suggest this is an odd situation and we can take a closer look for you, wouldn't you mind please, grant the support access and we can take a closer look for you?

    Support access guide on https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Let us know when support is granted,
    Best Regards,
    Patrick Freitas

  • wcg@uci
    • Site Builder, Child of Zeus

    Can you include our admin developer on these responses? His email is ++++++++.

    It's on a restricted access network. Let me look at how to get you access.

    Also, I tried updating Better Search Replace Pro today and saw the message "Update package not available" even though it stated it needed to be updated (see attachment).

    "The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Plugin Better Search Replace Pro (1/1)
    An error occurred while updating Better Search Replace Pro: Update package not available.

    Disabling Maintenance mode…

    All updates have been completed."

  • Patrick Freitas
    • Staff

    Hi wcg@uci

    Sorry for the delay here.

    Wouldn't you mind, please, send us some information and we can take a closer look for you?

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: "Attn: Patrick Freitas"

    - Site login URL:

    - WordPress admin username:
    - WordPress admin password:

    - FTP/SFTP credentials

    Host:
    Username:
    Password:
    Port:

    - cPanel credentials

    Host:
    Username:
    Password:

    - Folder path to the site in question:

    - Link back to this thread for reference

    - Any other relevant URLs/info:

    Please, reply to the ticket once you have sent the information.
    Best Regards
    Patrick Freitas

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