WP Smush Pro will not install

When trying to install WP Smush Pro it gives an error "Server error status: Internal Server Error [500]" that said I have already increased all limits, removed the free version, and still get the error.

I have looked through other support cases and others seem to have the problem but there is no clean solution anywhere just a lot of "try this" with no luck. A zip file of the plugin would be nice to just manually install then the issue would be solved I assume.

  • Ari

    Hey Brandon!

    Hope you are well!

    I see that you are using WordPress old version (4.5.11) but current version is (4.9).
    Using Old version of WordPress is harmful for your website.

    Here is a article about why you should use the latest version of WordPress. Also you will learn more how to update WordPress. here is the link: https://premium.wpmudev.org/blog/update-wordpress/

    I highly recommand you to update the WordPress first, then try to install our plugin again, becasue of this cloud be the reason of causing 500 error.

    Note that: Before updating the WordPress you must create a backup of your website & save it to your local computer/dropbox/Google drive. So there are no change to lose it.

    How to backup your website?
    here is few information how you can backup your website: https://premium.wpmudev.org/blog/creating-manual-backup/

    Also you can use WordPress plugin to create backup, one of my favorite plugin is:
    https://wordpress.org/plugins/duplicator/

    ====

    After all of these if you still see this error, please send me the debug log, here are the steps to how to enable the debug log and get it:

    Enable Debug Log
    ----
    from wp-config.php file (located in root WP folder), replace the define('WP_DEBUG', false); with this below code:

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set( 'display_errors', 0 );

    Now,
    > Try to upload the plugin.
    > When you see 500 error, grab the debug.log from inside the wp-content directory.
    > change debug.log to debug.txt file.
    > Upload debug.txt file to any fileshare service like dropbox or google drive & share the link to me.

    We are here to help you asap.

    Regards, Ari

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