WPMU Dashboard won't install

Hi
I am trying to install the WPMU Dashboard plugin on the site http://www.acebiology.co.za/learners-area so that I can install the Ultimate Branding plugin so that I can fix the way the login screen looks to users, but whenever I upload the zip file, I get a message that says:
This site can’t be reached

The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_RESET

The site is hosted with Heart Internet. Could that be the problem?

I'd appreciate any help you can offer. It's very urgent.

Many thanks,
Vanessa

  • Sajid

    Hi Vanessa,
    Hope you are doing good today :slight_smile:

    I am assuming you are trying to upload the plugin from Admin -> Plugins -> Add New -> Upload. If yes then the error is coming from your server that is unable to handle the uploads request.

    Please contact your hosting support to get further assistance.

    Alternatively, if you can connect via FTP or FileManage of cPanel, then you can install the plugin manually.

    Extract/unzip the downloaded plugin, upload the files to /wp-content/plugins folder. Then go to Admin -> Plugins, look for WPMU DEV Dashboard and activate it.

    Hope that helps! Feel free to post a reply if you need further assistance :slight_smile:

    Best Regards,
    Sajid

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