WPMU DEV Dashboard not working

It seems the WPMU DEV Dashboard is not working in one of my sites.Go to WordPress Dashboard->WPMU DEV->Plugins/Themes/Support/Settings. There are no plugins/themes listed and the styling of the pages is broken. There's a console error with Jetpack enabled, but deactivating Jetpack doesn't make any difference. Screenshot: https://monosnap.com/file/kDNuro1xyC8gTK5ukoUI1oPfdZZDHC

  • James Morris
    • WordPress Enthusiast

    Hello Mingjie,

    I hope you are well today. I'll be following up with you regarding your chat. I've run some additional tests and I do believe the issue is a plugin conflict, but in order to test this, I need you to perform a plugin conflict test.

    Whenever you perform a plugin conflict test, it's always better to do so on a staging site. You can learn how to create a staging site here.

    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Create a new folder named plugins
    * Move the plugin folder (ex: wpmudev-updates) you want to test from _plugins to plugins
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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