[WPMU DEV Dashboard] Problems installing plugins

I've run into similar problems trying to install a couple of new (commercial) plugins:
Birdo - Twitter Comments Plugin
UserPro - Payments
Both seem to install ok but when you try and activate them you get a 'won't enable because of permanent failure' message.
I have enabled Support Access, can you guys give any idea what's going wrong?
thanks, Neil.

  • Kris Tomczyk

    Hi Neil McEvoy

    Hope you are doing good today. Thank you for support access.

    I see there is some error when I try to activate Birdo plugin on your multisite:

    Plugin could not be activated because it triggered a fatal error.
    
     Fatal error: Cannot declare class OAuthException, because the name is already in use in /home/admin/web/digitalscot.net/public_html/wp-content/plugins/birdo/twitteroauth/OAuth.php on line 8

    It means that other plugin is also using the same PHP class "OAuthException".

    Would you please run a conflict test? Please deactivate all plugins one and check if the problem gone. If so, then enable all plugins one by one and find which one is having conflict. If there is no positive result, switch to default WordPress theme like 2017 and see if it works.

    As for UserPro plugin I see is already activated on your multisite.

    Kind Regards,
    Kris

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