WPMU DEV Dashboard support access doubt

Hi,

I just wanted to know, when I am granting access to our dashboard through WPMU DEV dashboard plugin,
1.What is your access level? I mean admin or super admin?
2.Will you be able to see all sites and user datas such as Email?
3. If yes, Will that details be safe and confidential?

Thanks

  • Predrag Dubajic
    • Support

    Hi @CatMan,

    Hope you're doing well today :slight_smile:

    If you are using Multisite support access will grant super admin privileges and we would be able to have access to all sites but we are only going to check the sub site for which you need support.
    When you grant us access we are not provided with your login credentials if those are the details you are referring to.

    Hope this helps and let me know if you have any additional questions.

    Best regards,
    Predrag

  • CatMan
    • The Incredible Code Injector

    Hi,

    Login credentials is not a matter since I am directly giving access to you. What about the Email Addresses of the Sub-site users. Also under All users menu, the Email addresses can be seen right. I am asking about it. How can I feel safe?

  • Predrag Dubajic
    • Support

    Hi CatMan,

    Yes we can see email addresses but I can assure you that we won't use or store any user emails.
    If we need to do some testing on your site that require account without admin permissions we will create test account with our own email address and remove it after the solution is found.

    Best regards,
    Predrag

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