[WPMU DEV Dashboard] Theme problems displaying directory page


I have the 'Web 2.0 Directory' plugin installed and I'm having some kind of problem, maybe theme/javascript, where on the listing page you cannot move between the tabbed items, like Videos and Contact.

I have also Claim enabled the listing, but there is no Claim option displayed.

See: http://digitalscot.net/directory/cobry/

thanks, Neil.

  • James Morris
    • WordPress Enthusiast

    Hello Neil McEvoy

    I hope you are well today.

    Since this issue has more to do with third-party plugins and not WPMU DEV Dashboard, I’ve moved this thread into the General WordPress forum.

    When I load your site, I’m seeing the following errors in the Google Chrome DevTools JS console:

    Uncaught TypeError: Cannot read property 'addClass' of undefined
    at e.tokenize.init (js_functions.js:4306)
    at s (js_functions.js:4306)
    at init.e.fn.tokenize (js_functions.js:4306)
    at window.w2dc_tokenizer (js_functions.js:121)
    at HTMLDocument.<anonymous> (js_functions.js:80)
    at n (jquery.min.js:2)
    at Object.fireWith (jquery.min.js:2)
    at Function.ready (jquery.min.js:2)
    at HTMLDocument.C (jquery.min.js:2)

    There’s a number of things that could cause such an error. There’s a couple troubleshooting steps I’d like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test to eliminate the possibility of a conflict with another plugin?

    Whenever you perform a plugin conflict test, it’s always better to do so on a staging site. You can learn how to create a staging site here.

    The simplest way to perform a plugin conflict test:

    * Login to your site via FTP

    * Navigate to wp-content

    * Rename the plugins folder to _plugins

    * Create a new plugins folder

    * Move the plugin folder (ex: membership) you want to test from _plugins to plugins

    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );

    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );

    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you’ve visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • Neil McEvoy
    • The Incredible Code Injector

    Thanks James. I contacted the theme owner, this was their response: “Yes, this is due to outdated version of jQuery library your theme is using instead of built-in WordPress library.”

    Sound right? If so what should I do to action that?

    thanks, Neil.

  • James Morris
    • WordPress Enthusiast

    Hello Neil McEvoy

    If the theme developer is saying the version in their theme is outdated and is not willing to provide a update to fix the issue, I’m afraid the only way to resolve this would be to either replace the theme with one that is functioning correctly, or to do some custom coding to deregister the theme’s faulty jQuery and register your own version. The problem with doing this is it’s only a matter of time before you will have to do it again.

    If the theme developer is not willing to provide an update to fix the issue, my recommendation would be to find a more compatible theme. It will save you many headaches over time.

    Best regards,

    James Morris

  • Neil McEvoy
    • The Incredible Code Injector

    Hi James

    Switching to a different theme would make the biggest headache for me by a huge magnitude.

    It’s also likely I want to modify other aspects of the theme, so am I best to address all of these points in one go, via hiring a developer?

    Thanks, Neil.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.