[WPMU DEV Dashboard] Updates WPMUD DEV

Hello.
I am having some problems to update WPMUD DEV on soe websites.
I am getting this error “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.””
I did check the pemissions… We have 755 for folders and 644 for files.
Please We need to help with this.
Thank you!

  • Ash
    • WordPress Hacker

    Hi there

    Sorry to know you are having some issues. Would you please send me your admin login and cPanel details (for file management and DB management)?

    Please send in the following format:

    Admin URL:
    Admin Username:
    Admin Password:

    cPanel/Hosting URL:
    cPanel/Hosting Username:
    cPanel/Hosting Password:

    You can send me privately in the following format:
    1. Please go to https://premium.wpmudev.org/contact/#i-have-a-different-question
    2. Select “I have a different question” if not selected
    3. In subject line put “Attn-Ashok” (this will ensure that the email is assigned to me)
    4. Provide the requested details.
    5. Add this thread link in the message so that I can track.

    Please do not post any sensitive information in the forum as the forum is public and everyone has access to it.

    I will take a look on your site.

    Have a nice day!

    Cheers,
    Ash

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