WPMU Membership plugin causing site to go down intermittently

The greeneconomygroup.com is intermittently down using my computer, my colleagues’ computer, my iPhone browser and using a proxy browser (www.anonymouse.org). Here is a link to the anonymouse.org URLs:

greeneconomygroup.com website (status: website is intermittently down):
http://anonymouse.org/cgi-bin/anon-www.cgi/http://greeneconomygroup.com/protected/

jobs.greeneconomygroup.com website (status: website is down i.e. only available for members when the jobs should be listed on the site for the public user):
http://anonymouse.org/cgi-bin/anon-www.cgi/http://jobs.greeneconomygroup.com/protected/

directory.greeneconomygroup.com website (status: website is working):
http://anonymouse.org/cgi-bin/anon-www.cgi/http://directory.greeneconomygroup.com

The error message I get from my iPhone when attempting to access the greeneconomygroup.com website is:

"Safari cannot open the page because too many redirects occurred."

I have attached relevant screenshots.

I am 99% sure that this is caused by the WPMU Membership plugin. Unfortunately we can NOT disable that plugin because it is protecting access to finance.greeneconomygroup.com which we are required by law to keep private for qualified cleantech users / entrepreneurs / executives and accredited investors.

What are the next steps that you recommend we take?

Please send responses to find@greeneconomygroup.com and dude2net@gmail.com

Find and Brian

  • Tyler Postle

    Hey FF,

    Hope you're doing well today and thanks for your question!

    It looks like you're still using version 3.4.5 of our Membership plugin, is that correct? That version is over 1 year old. We're currently on 3.5.2.8.

    You will want to update that to the most current version in order to ensure compatibility with the latest version of WordPress.

    Did this issue just recently start happening?

    It would be a good idea to deactivate other plugins and see if the issue is still happening or not, just to make sure it is infact Membership.

    Look forward to hearing back FF. Talk to you soon!

    Cheers,
    Tyler

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