WPMU Membership Randomly Cancelling Memberships and Changing Gateway

Adrianat 11:47 am
we are having a big problem with Membership, could you help?

Vaughan
Vaughanat 11:48 am
Hi Adrian, as it's quiet, I can try & help, but if it starts to get busy it would be better on the forum.

Adrian
Adrianat 11:48 am
ok - well i followed the instructions on a prior forum post, but it did not seem to work

Adrian
Adrianat 11:49 am
On our website we used to have Annual and Monthly (both nonrecurring) memberships and the PayPal single payments gateway

Kathy

Adrian
Adrianat 11:50 am
I followed the instructions laid out by WPMU staff so that we could add recurring payments as an option. They said to create Annual Recurring and Monthly Recurring subscription plans after deactivating the PayPal Single Payments Gateway. Then activate the PayPal Standard Payment gateway

Adrian
Adrianat 11:51 am
They said this should then have peoples subscriptions gradually expire over time and that they could get new memberships by purchasing either Annual Recurring, Annual Non-Recurring, Monthly Recurring, or Monthly Non-Recurring all using PayPal Standard Payments gateway

Adrian
Adrianat 11:51 am
What we are seeing now is that new members everything works fine, but for people who used the prior gateway and have not yet expired, their accounts are randomly being moved to "Gateway not Found" or "Free set by default" payment gateways and they are losing their membership access

Vaughan
Vaughanat 11:52 am
@Adrian, yes that's right, they would need to re-subscribe again when their current subscription expired, this should then subscribe them to the recurring plans

Adrian
Adrianat 11:52 am
Its weird though because its randomly doing this - a user signed up on 12/27/14 for an annual membership on the PayPal Single Payments gateway. Then today they tried logging in and their membership was cancelled

Adrian
Adrianat 11:53 am
their member account now says "Gateway missing or not defined" or something

Adrian
Adrianat 11:53 am
But they still had many months left before expiration

Adrian
Adrianat 11:53 am
This has happened about two dozen times so far in the last week or so

Vaughan
Vaughanat 11:54 am
@Adrian, not sure that should be happening, This could get quite complicated, could you open a new thread for this & grant support access to the site with the dashboard plugin?

Adrian
Adrianat 11:54 am
ok