Wpmu support is great, thanks, and the addition of the new crew drastically improves turnaround times, yay.
What is the likelihood that in addition to the forum and chat room support currently available WPMU offers a platinum level of support, kind of like Amazon does where the guaranteed response time is within an hour, script help is included and for $X you get Y hours of help.
From a site that is live perspective it will be a huge asset to have somebody who is very familiar with the set up available in a crisis.
Just a thought... I would hate for it to detract from the existing support levels....