WPMUDEV Dashboard Disappearing

Plugin keeps disappearing from menu.

Go to Plugins and it’s listed as active.

Sometimes when we click deactivate – it automatically takes you to the WPMUDEV Dashboard page which is bizarre. Other times it will deactivate the plugin and reactivating it brings it back.

Only to be randomly disabled again at another time.

We have seen this on a number of sites but for the purpose of this ticket please use our development base application as selected when creating this question.

have seen other questions similar to this but they are old and reference older versions of WP and there have obviously been a-lot of updates to WPMUDEV Dashboard recently (you guys are doing some amazing stuff!) ;-P

  • Rupok
    • Support Ninja

    Hi Scribblevision

    Hope you had a wonderful day.

    Sometimes when we click deactivate – it automatically takes you to the WPMUDEV Dashboard page which is bizarre. Other times it will deactivate the plugin and reactivating it brings it back

    This is really weird and I’ve not faced this in 3 of my test sites ever. However, I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site.

    for the purpose of this ticket please use our development base application as selected when creating this question

    In this ticket, I can see Support Access granted for “titan.scrib*******on.net.au”. Is this your development site? Do you suggest us to test this issue on this site? I’ll jump in as soon as you confirm.

    Have a nice day. Cheers!

  • Kasia Swiderska
    • Support nomad

    Hello Scribblevision,

    We have seen it happen initially after cloning a site with Installatron – not sure if you can test that?

    Do you now if Installatron makes a exact copy of the site? Is it possible that there is new administrator account created? Because WPMU DEV will be active only for administrator that installed it and activate.

    kind regards,

    Kasia

  • Phill
    • Design Lord, Child of Thor

    That will be our issue then – we have a couple admin accounts we use between different people during development – now that we know how it’s designed to work we can adjust our workflow etc accordingly!

    Thanks for clearing that up!

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