WPMUDEV Dashboard showing no plugins

Installed the dashboard plugin on a site but it's showing no plugins available.
see image

I've other sites on the same hosting added to the Hub and never had this issue.

  • Ash

    Hello Sofi

    First, please enable debug mode. To enable debug mode please go to wp-config.php and change

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    Please follow the steps given below:
    1. From your admin dashboard, logout from WPMU DEV Dashboard
    2. Login again.
    3. Go to WPMU DEV > Plugins
    4. Click on "Check again" at the bottom:

    That may create a file called debug.log inside wp-content folder. Open that file, check the very bottom and you will see the latest errors. Please send me those.

    Have a nice day!

    Cheers,
    Ash

  • Sofi

    Hi, this is the content of the debug.log file:

    [25-May-2018 20:13:38 UTC] PHP Notice:  Undefined index: page in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-debug-tools/wpmudev-debug-tools.php on line 225
    [25-May-2018 20:13:43 UTC] PHP Notice:  Use of undefined constant name - assumed 'name' in /storage/content/62/145562/fondkollen.se/public_html/wp-content/themes/fondkollen/functions.php on line 773
    [25-May-2018 20:13:56 UTC] [WPMUDEV API Error] 4.5.2 | HTTP Error: 403 "Forbidden" (https://premium.wpmudev.org/api/dashboard/v2/projects [403])
    [25-May-2018 20:13:59 UTC] PHP Notice:  Use of undefined constant name - assumed 'name' in /storage/content/62/145562/fondkollen.se/public_html/wp-content/themes/fondkollen/functions.php on line 773
    [25-May-2018 20:14:17 UTC] PHP Notice:  Use of undefined constant name - assumed 'name' in /storage/content/62/145562/fondkollen.se/public_html/wp-content/themes/fondkollen/functions.php on line 773
    [25-May-2018 20:14:22 UTC] [WPMUDEV API Error] 4.5.2 | HTTP Error: 403 "Forbidden" (https://premium.wpmudev.org/api/dashboard/v2/projects [403])
    [25-May-2018 20:14:26 UTC] PHP Warning:  Invalid argument supplied for foreach() in /storage/content/62/145562/fondkollen.se/public_html/wp-content/themes/fondkollen/functions.php on line 91
    [25-May-2018 20:14:27 UTC] PHP Notice:  Use of undefined constant name - assumed 'name' in /storage/content/62/145562/fondkollen.se/public_html/wp-content/themes/fondkollen/functions.php on line 773
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 32 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1770
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 50 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1774
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 498 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1778
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 31 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1782
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 29 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1786
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 489 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1790
    [25-May-2018 20:14:29 UTC] PHP Notice:  Undefined offset: 16 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1794
    [25-May-2018 20:14:31 UTC] [WPMUDEV API Error] 4.5.2 | HTTP Error: 403 "Forbidden" (https://premium.wpmudev.org/api/dashboard/v2/projects [403])
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 32 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1770
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 50 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1774
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 498 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1778
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 31 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1782
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 29 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1786
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 489 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1790
    [25-May-2018 20:14:32 UTC] PHP Notice:  Undefined offset: 16 in /storage/content/62/145562/fondkollen.se/public_html/wp-content/plugins/wpmudev-updates/includes/class-wpmudev-dashboard-ui.php on line 1794
  • Ash

    Thanks for the log. The original issue is here:

    [25-May-2018 20:13:56 UTC] [WPMUDEV API Error] 4.5.2 | HTTP Error: 403 "Forbidden" (https://premium.wpmudev.org/api/dashboard/v2/projects [403])

    I have checked your IP and the IP is not blocked from our end. Would you please ask your host if they have any firewall or any sort of protection that may block the request to the url https://premium.wpmudev.org/api/dashboard/v2/projects ?

    Please let us know what you hear back from them.

    Have a nice day!

    Cheers,
    Ash

  • James Morris

    Hello Sofi

    I hope you don't mind me jumping in here.

    Yes, you can download and install any of our plugins manually by visiting the project page for the plugin you want to install. If you scroll down just a little on the page, you'll see a Download link.

    However, we would really love to get to the bottom of this issue for you. In order to help you better with your issue, would you please grant me access to your site and server so I can perform some advanced debugging?

    NOTE: Please make a full backup of your site before sending the following information.

    Please visit the Contact page and complete the form with the following information:

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Option: I have a different Question

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    ~OR~

    - FTP credentials
    host
    username
    password
    (and port if required)

    Best regards,

    James Morris

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