WPMUDEV The Hub – Plugin Updates/Backups

Hi Support,

This ticket is generally about all websites, and not just the website I have stated above, and relates to the forum searching I have been incident here https://premium.wpmudev.org/forums/topic/the-hub-plugin-update-screen-empty-and-failed-update.

I have the same problem with every website I have with the WP Dashboard plugin installed, I cannot perform any central updates or initiate snap shot backups due to the error

cURL Error 51 : SSL peer ceretificate or SSH remote key was not found.

I believe the issue is when the call is initiated from your own website which is https, and then triggering to one of my websites that are not https. I can confirm this (I believe) when I click the WP-ADMIN button, I get a certificate validation error in my web browser stating that the certificate does not match. My hosting provider HeartInternet shows a certificate with a common name of *.secure.secure.co.uk, which is their default certificate that is presented when you attempt to connect to the https version of a website hosted with them, and you do not have a SSL certificate yourself. If I add the certificate as an override then the WP-ADMIN button works successfully. This leads me to believe that the other functionality is also hitting this same error.

I noticed from the previous ticket I have quoted you were reaching out to the developers to determine if this error could be bypassed in any way, an option within each site to ignore this error and continue regardless.

I look forward to your reply, as I would like to migrate my centralised backup and plugin update functionality to yourself and away from WPManage.

I look forward to your reply

Many Thanks

Andrew Read

  • ResilientSystems
    • WPMU DEV Initiate

    Hi there,

    Just wondering if there is any update to this please. We currently use WPManage, which is causing us more and more problems with both the backup plugin update functionality, and I need to get this resolved ASAP. I am currently looking around at other options, and have found another offering that offers the same as yourselves and from the trial I have performed their backups/plugin updates do work. I would rather not move away from yourself, however I may have no other option as to perform all the updates/backups manually is extremely time consuming.

    Happy to discuss further if required, or if you have any other options or ideas I would be very grateful.

    Many thanks for your continued support

    Andrew Read

  • ResilientSystems
    • WPMU DEV Initiate

    Any update on this please, it has been over 2 months since my question. I appreciate that the developers maybe still working on this, but any update would be great. I need to determine what my backup / plugin update strategy is going to be moving forward.

    Thank you

    Andrew Read

  • James Morris
    • WordPress Enthusiast

    Hello ResilientSystems,

    I’m terribly sorry for the delay in replying here.

    Unfortunately, at this time, there has been no solution found for this due that the issue is on your host’s side and is due to a generic (unsigned) host certificate. I will ping the developers again, but I cannot offer an ETA on whether this will be resolved.

    Best regards,

    James Morris

  • Aaron
    • CTO

    It appears that your site_url and home_url settings are https://xxx for a number of your sites, even though you don’t have proper https certificates for them. That is the source of the problem, our servers try to contact your site based on the url it provides to us. Note that likely could cause other issues on your site, such as blocked images and css/js embeds.

    The simple solution should just be to fix those urls to start with http:// in the options page of all your sites!

  • ResilientSystems
    • WPMU DEV Initiate

    Hi Aaron,

    Thank you for your reply, however can you give me a clue to where exactly do you mean to update the http:// setting in the options page of all of my sites.

    Apologies, if I am not understanding too well – lack of coffee today :slight_smile:

    Thank you

  • ResilientSystems
    • WPMU DEV Initiate

    Hi Aaron,

    I did suspect that was were you meant, however after checking in there all of my sites just hold http:// settings. I have got a workaround though, by disabling the WPMU-Dev plugin, logging out, re-enabling, re-signing in, this seems to resolve the issue. Slow, but it works :slight_smile:

    Thanks for your help

  • ResilientSystems
    • WPMU DEV Initiate

    Hi there,

    Sorry to re-raise this old ticket, but it this error is now causing me a lot of hassle. With the introduction of Automate, I have a nightmare of setting up the sites to use Automate, only for them to fail as the site reverts back to HTTPS. On Thursday 29 I changed a site from HTTPS to HTTP, only to find that this morning it has gone back to HTTPS.

    This is really causing me a lot of problems, and I do not understand why it keeps happening or what triggers it, can we please attempt to resolve this, I can provide you with any logins/log files to help diagnose this.

    Kind Regards

    Andrew Read

  • ResilientSystems
    • WPMU DEV Initiate

    Hi Aaron

    Thank you for the reply, however I am not using HTTPS at all, the websites are added as HTTP, and then after a few days/week the website is automatically changed to HTTPS within the hub, which I do not want as then all the automatic updates fail.

    Cheers

    Andy

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