I have noticed that the chat plugin has a little bug on the dates. When I click on a chat that is not open yet but the link is already active, it says that the next live session will be in january (almost a month from today).
I saw this since I am a user (couple of weeks ago). At first I thought that you were going to go out on vacation or something, but now I see that something is going on with those dates.
See screenshot attached.