You do not have sufficient permissions to access this page.

When trying to submit a ticket:
wp-admin/admin.php?page=ticket-manager&action=add

I get this error:
You do not have sufficient permissions to access this page.

I did add an additional role to my site and its only that role for a new user that has the issue.
shall1

When I first added the role I added capabilities for:
publish_sola_st_tickets
read_private_sola_st_tickets
read_sola_st_ticket

Not sure if those are for the support plugin but it worked up until this recent account and I just updated support to the latest version.

Any tips on how to troubleshoot this? I will enable support access.
Everyone with the administrator role still can access the support tickets.

thanks!