This is the second time this is happening and its extremely frustrating and not the kind of service I want to provide to my customers.
My customer just got a notification of her site expiry whilst her payment is current.
I have manually updated her status so she can access her site
Here was the dashboard info of the customer:
Here is the Stripe customer info:
It doesn't look to me like it matches up.
I have turned on support access should it be needed.