Please wait, an operator will be with you shortly.
You are now chatting with Harprit Kaur - Technical Support
21:13Harprit Kaur: Hello, Thank you for contacting GVO Support.
21:13Harprit Kaur: May I know your user name associated with GVO?
21:13Clement Banner: hi
21:13Clement Banner: seenlight
21:14Harprit Kaur: Thank you.
21:14Clement Banner: you're welcome
21:16Harprit Kaur: Please hold on while I look into this for you.
21:16Clement Banner: ok
21:16Harprit Kaur: Please help me with your respective domain name?
21:17Clement Banner: http://www.optiversemedia.com
21:17Harprit Kaur: ok
21:17Clement Banner: this is the whole message I have been getting today
21:17Clement Banner: Your server had a problem connecting to WPMU DEV. Please try again.
If this problem continues, please contact your host and ask:
"Is php on my server properly configured to be able to contact https://premium.wpmudev.org/wdp-un.php with a GET HTTP request via fsockopen or CURL?"
21:18Harprit Kaur: ok
21:19Harprit Kaur: Well php curl and fsockopen are already enabled on server
21:19Harprit Kaur: Give me the exact steps to replicate connection error
21:20Clement Banner: It tried to login to the wpmu dev dashboard and got that message
21:20Clement Banner: after entering my username and password
21:21Harprit Kaur: ok
21:22Harprit Kaur: Give me the URL were you are login along with user name and password?
21:22Clement Banner: removed personal info
21:22Clement Banner: Removed personal info
21:23Clement Banner: Removed personal info
21:23Harprit Kaur: Thank you.
21:25Clement Banner: do you need anything else from me right now? I must leave but will leave the chat window open so I can see what I need to do
21:25Harprit Kaur: ERROR: Invalid username. Lost your password?.
21:25Harprit Kaur: Is their space in your user name?
21:25Clement Banner: yes
21:26Harprit Kaur: But we are getting error with this
21:26Clement Banner: there is a space
21:27Harprit Kaur: But we are getting this error :- Invalid username. Lost your password?.
21:27Clement Banner: sorry
21:27Clement Banner: Removed personal info
21:27Clement Banner: and removed personal info
21:28Clement Banner: then go to the dashboard
21:28Harprit Kaur: ok
21:28Clement Banner: wpmu dashboard
21:28Harprit Kaur: Sure
21:29Harprit Kaur: Yes we got the error
21:30Clement Banner: I know
21:44Harprit Kaur: root@gvo239240 [/usr/local/src]# curl https://premium.wpmudev.org/wdp-un.php root@gvo239240 [/usr/local/src]# May I know you have saved the API key.
21:45Clement Banner: removed API key
21:46Harprit Kaur: ok
21:47Harprit Kaur: Kindly get on this link : http://optiversemedia.com/online_marketing/wp-admin/admin.php?page=wpmudev
21:48Harprit Kaur: and let us know how can I setup the API key
21:50Clement Banner: I should be able to fill in user name and password after clicking existing member
21:52Harprit Kaur: Well it seems your plugin is creating issue
21:52Harprit Kaur: I would request you to kindly uninstall WPMU-dev
21:52Clement Banner: ok
21:58Harprit Kaur: If it is still not working then I have to place an ticket on this issue
22:18Harprit Kaur: May I know if we are connected to carry on this conversation?
22:25Clement Banner: yes
22:26Harprit Kaur: Is it working
22:26Clement Banner: I will try support with wpmu dev I can't login the dashboard
22:27Harprit Kaur: Sure
22:27Clement Banner: I still get this message:
22:27Clement Banner: "Is php on my server properly configured to be able to contact https://premium.wpmudev.org/wdp-un.php with a GET HTTP request via fsockopen or CURL?"
22:28Harprit Kaur: Kindly contact to the plugin provider because we checked at our end it is not the server issue at all
22:29Clement Banner: ok thanks
22:29Harprit Kaur: Your Welcome.
Post edited to remove personal passwords, usernames and API details