ZERO SITES ENABLED YET BEING TOLD TO UPGRADE!

I like your system, but it doesn't do what it says efficiently. You say it can be enabled on 5 sites, but despite my "SILVER" subscription, I can't even use it on ONE! Yesterday, I disabled the dashboard on ALL of my sites - deleted the plugin, even - and the system is STILL telling me I have too may sites enabled. Meanwhile, my subscription is running and I am unable to use what I'm paying for. I've lost several hours of work because of this waiting. (and yes, I've cleared my cache and history, logged out, tried from different PC's...) How can you tell people "Just disable on one site and enable on another" if that takes hours or days to work?
Please help. I need to work and my patience waiting on the system is costing me time.