Canada · Support Team Leader Canada Support Team Leader http://premium.wpmudev.org DEV MAN (28) Tyler Postle is on Level 28 with 12611 Rep Points. Earn Rep Points by getting involved in the WPMU DEV community!
WordPress Guy and Canadian Menace
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Tyler Postle commented on Pro Site subscribers can take CoursePress CoursesMar 26, 2017
Hey Anthony, Pro Site levels are linked to the site and not to the user so that would make this a very complex customization. You would need to hire a developer to achieve it. We do have a Jobs Board where you can find developers from within the community for such situations: https://premium.wpmudev.org/wordpress-development/ Not sure how many courses you have, but a workaround would be to duplicate them and make the duplicates free but require a passcode to sign up for then make the passcodes visible in the Dashboard to admins only so they will see them after signing up for their Pro Site and can then use that pass code to sign up for any of the duplicate courses. May not be ideal, especially if you have a lot of courses, but just wanted to mention it as an option in-case :) Another one would be to manually register the users, so either create a form where they contact you about the course they want to be enrolled in or just enroll them all as they sign up, that of course will require more manual intervention but again if you do want an automated process then you can consider a hiring developer. Hope this helps, if you have further questions on the above then let us know. Cheers, Tyler
Tyler Postle commented on Failing to load resourcesMar 26, 2017
Hey Stephen, I've been looking further into this and I'm thinking it might actually be a timeout or memory issue with your server when copying the blog template to the new site because all the links and everything look to be correct but the images aren't loading which makes me think that the images aren't in the folders at all. Can you take a look and see if any of the broken images are actually in your subsite media folders? You can also check your server error log too and see if it produced any timeout/memory errors. If the images are there and it's just not loading them still then could you send in FTP so we can have a closer look? You can send that privately through our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question Send in: Subject: "Attn: Tyler Postle" -WordPress admin username -WordPress admin password -login url -FTP credentials (host/username/password) -link back to this thread for reference -any other relevant urls **If you keep support access active then no need to send in wp-admin Look forward to hearing back! Cheers, Tyler
Tyler Postle commented on Membership 1 to Membership 2 ImportMar 26, 2017
Hey Rosalie, As mentioned in live chat, I'm checking with our developer to make sure the M1 to M2 import will work smoothly still, I'll report back soon as I hear back :) Talk to you soon. Cheers, Tyler
Tyler Postle commented on Manual Back Up not workingMar 25, 2017
ERFmama no problem, it should be in the root folder of your WordPress install :) Are you using FTP or checking in your admin editor? It won't show up in your admin editor as it contains sensitive info; however, you should be able to see it in your root folder via FTP or with the "File Manager" of your cPanel. If you would like me to have a look for you then just send in your FTP or admin credentials as described above: You can send that privately through our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question Send in: Subject: "Attn: Tyler Postle" -WordPress admin username -WordPress admin password -login url -FTP credentials (host/username/password) -link back to this thread for reference -any other relevant urls **If you keep support access active then no need to send in wp-admin Look forward to hearing back. Cheers, Tyler
Tyler Postle commented on Super Hustle not active despite paid membershipMar 25, 2017
Hey Jason, can you grant support access to the site this is happening on? You can grant support access via WPMU DEV > Support > Grant Support Access. http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/ Then I can take a closer look and see what is happening :) Talk to you soon. Cheers, Tyler
Tyler Postle commented on Snapshot Managed Backup Error: Other kind of backup errorMar 25, 2017
Hey Eduardo, okay no problem, if you ever want to re-visit this then please let me know and I'll be more than happy to resume troubleshooting :) Have a great weekend. Cheers, Tyler
Tyler Postle commented on Uptime Monitor ConfusingMar 25, 2017
Hey Mr. Dick, Yeah the Uptime response times aren't reporting accurately either. I'm not sure of the technical reasoning behind it myself, but our system admins are aware and working on a new Uptime Monitor. I believe they have learned from the mistakes made with the first one :D I don't know about you but I'd never wait 10 seconds for a site to start loading! Even after a couple seconds I start thinking something must be wrong and start checking my other devices to make sure it's not my internet lol Cheers, Tyler
Tyler Postle commented on Can WPMU Dashboard / its plugins be used to update core WP?Mar 24, 2017
Hey Zack B., Not right now but that is already in development, one of the most requested Hub features since we launched the ability to update/manage all plugins from there - so it will hopefully be ready soon :) If you have any further questions in the meantime, just let us know. Cheers, Tyler PS. Glad to hear you're loving the service so far!
Tyler Postle commented on Can multiple subsites use a single child theme?Mar 24, 2017
Hey Larry, If you don't expect to need to make any template changes to a specific site then yes it's an efficient way to manage everything :) The downside is if you wanted to make a template change or add a snippet to functions.php for a specific site, any changes there would affect all sites. Same with changes to the style.css file; however, you can use the Custom CSS area within the WordPress Customizer on each subsite so any site specific styles can go in there and won't affect other sites using the same theme. There are some PHP snippet plugins that allow you to add snippets from the admin area, but they do pose a risk since if you make any mistakes with the code it could bring down your site and you would need to correct it in the DB or files. Our Snapshot plugin should help with that, then you can always just revert to your most recent backup if any mistakes were to happen. Hope that helps! If you have any further questions on that just let us know. Cheers, Tyler