Hello Hope you are doing great today :) Can you make sure you have all of these defines in your wp-config.php file define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100); define('SNAPSHOT_FILESET_CHUNK_SIZE', 100); define('SNAPSHOT_FILESET_LARGE_FILE_SIZE', 104857600); define('SNAPSHOT_IGNORE_SYMLINKS',true); define('SNAPSHOT_FILESET_USE_PRECACHE', true); define('SNAPSHOT_FORCE_ZIP_LIBRARY', 'pclzip'); define('SNAPSHOT_ATTEMPT_SYSTEM_BACKUP', true); And also have WP_debug logs enabled by changing the line that says define('WP_DEBUG', false); to define('WP_DEBUG', true); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); All of the changes should be above the line that says: /*That's all, happy blogging*/ Once all of that is done, run a new managed backup and in case of it fails, please find the debug logs inside wp-content folder called debug.log. Download it and change it's extension and ten attach it here as a reply. Thank you ! Majid

Hello Beni I hope you are doing great today :) We forwarded this ticket to our Second Level Support team to get their valuable feedback on this issue. One of our SLS members will reply back here as soon as more information is available. Please keep in mind that our SLS Team deals with more complicated issues, thus it may take a little longer for them to reply here. Thank you for your patience while we look into this further. Majid

Hello Melvin I hope you are doing great today :) I checked Google Page speed test results performed on the site, and I noticed that you have 4 assets that are blocking the page render. This usually can be fixed quickly by using HummingBird assets optimization feature HummingBird > Assets Optimization. Try finding the files mentioned in Google Page speed results and move them to the footer (The blue icon means the file is in the footer) [attachment=1311919,121533] If you can't see those option you should enable the advanced mode first, which can be done from here [attachment=1311919,121534] I hope this helps Best regards, Majid

Hello Chris Weller I hope you are doing great today :) We forwarded this ticket to our Second Level Support team to get their valuable feedback on this issue. One of our SLS members will reply back here as soon as more information is available. Please keep in mind that our SLS Team deals with more complicated issues, thus it may take a little longer for them to reply here. Thank you for your patience while we look into this further. Thanks, Majid

Hello william thuan I hope you are doing great today :) I noticed that the images skipped due to the error don't exist in the media library, but their references are still in the database, this means that the images were manually deleted from their folder using FTP or something similar which is not the right way to delete images from WordPress, it's should be done via the media library. Anyway, I would suggest keeping the smush running even if it seems stuck, once the deleted images are all skipped you will start seeing the progress. Let us know how it went after keeping the smush running for as long as it can. Majid

Hello Greg I hope you are doing great today :) Can you please add this line of code to your theme's functions.php file add_filter( 'user_can_ric...

Hey uol I hope you are doing great today :) Yes it's possible to have multiple child themes from the same parent template in a multisite, just make sure the theme names are different otherwise you will end up with only one template, like you mentioned. The style.css file of the child themes should be something like this /* Theme Name: Sample-theme Theme URI: Description: Twentysixteen child theme. Author: Me Author URI: Template: twentysixteen Version: 0.1.0 */ And for the 2nd /* Theme Name: Sample-theme-2 Theme URI: Description: Twentysixteen child theme. Author: Me Author URI: Template: twentysixteen Version: 0.1.0 */ I'm using Twenty Sixteen theme as a parent, so you have to change that accordingly. I hope this helps :) Majid

Hello Jamie Warren I hope you are doing great today :) Settings up the staging site will really help, thank you ! Just one more extra request that will help us debug the issue, Can you shows us exactly where the fonts are not loaded, which pages or areas that are supposed to have the main font ? ( Screenshots and links will help ). Thanks, Majid

Hello Richard Alva I hope you are doing great today :) Would you please enable the support access for us so we can take a further look ? Enabling Support Access: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4 Thanks, Majid

Hello Nathan I hope you are doing great today :) This is the message that your students get at the end of the course Congratulations! You have completed Rugby Touch Judge Course – Referee 1001! Your course instructor will now review your work and get back to you with your final grade before issuing you a certificate of completion. So it's probably due to some modules that are required but not assessable. Can you please make sure all the modules are "Assessable", I noticed some of them are not in the Signals units. Let me know if that helped. Thanks Majid