Hello PTaubman Yes, this is resources. When a big file is uploaded, during the upload process the server gets busy and the connection remains active....

Hello Zachary Just to be sure, when you said "product tour", would you please explain a bit about this? Do you mean to show help tooltip of how Pro S...

Hello Tedster Endpoint masking is actually for using your own custom permalink structure for a post type or custom post type when you want to mask th...

Hello Chris Jetpack doesn't have page cache so it doesn't have conflict with HB page cache. Looks like you have another caching plugin like W3 Total Cache or Super Cache or WP Rocket. So first you need to disable that. If you don't have any other cache plugin, please use cPanel file manager or FTP and go to /public_html/wp-content/ and delete advanced-cache.php file. Once you delete that file, HB page cache can be activated. Please let us know how it goes. Have a nice day! Cheers, Ash

Hello Chris Would you please enable support access so that I can check? Please follow this article to enable support access: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5 Also, is there any specific page you want me to look or it happens with almost every page? Have a nice day! Cheers, Ash

Hello jcnjr This usually comes from Jetpack plugin, especially when you enable photon CDN. Did you ever use photon CDN? If so, please install Jetpack again, disable CDN and uninstall Jetpack. If you never used Jetpack, then it might happen due to a plugin conflict. Would you please run a conflict test? Please deactivate all plugins and check if the problem gone. If so, then enable all plugins one by one and find which one is having conflict. You need to do the same with themes as well. You can find the flowchart here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-1 If you can't find anything, would you please enable support access so that I can check? Please follow this article to enable support access: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5 Have a nice day! Cheers, Ash

Hello Steven The default memory limit is 512M on the site hosted on our hosting and the droplet comes with 1GB memory so you can increase it. To increase your memory limit you can add the following line on the wp-config.php file: define( 'WP_MEMORY_LIMIT', '700M' ); define( 'WP_MAX_MEMORY_LIMIT', '700M' ); Make sure you add the lines before "That's all! Stop editing...." message. Let us know how it goes. Have a nice day! Cheers, Ash

Hello Emmanuel The powerpress plugin is using preg_replace_callback() on line 3051 and 3061. preg_replace_callback() function has some security concerns, so defender detected that function. Here is a stackoverflow on a brief, you may read: https://stackoverflow.com/questions/7814415/preg-replace-preg-replace-callback-security-concerns?rq=1 You may want to discuss the plugin author about this. Feel free to show them the defender report. [attachment=1363566,126852] Have a nice day! Cheers, Ash

Hello Emmanuel Did you enable the Snapshot managed backup or regular snapshot ever? It looks like there are two large files in site/public_html/wp-content/uploads/snapshots folder. Those files are usually created by snapshot. Though, I don't think you need snapshot as our hosting package comes with automatic backup :) If you don't want to keep that, you can use FTP, go to site/public_html/wp-content/uploads/snapshots folder and delete the files. Have a nice day! Cheers, Ash

Hello Georg I have found a thread where the member had to convert twice: https://kriesi.at/support/topic/portfolio-sort-special-characters-a-a-o/#post-178419 Would you please try converting again? Also, do you have any DB cache on your server or using any plugin? If so, please reset cache and check again? Let us know how it goes. Have a nice day! Cheers, Ash