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apurba_podder commented on Can't jump forward to other chapters?Apr 12, 2017
Hello Lisa, Sorry for the inconvenience. I have checked on my test site that the bug still exists with the latest version. I have already reported the bug so they will investigate this further and fix in one of the following plugin updates. Best Regards, Apurba -
apurba_podder commented on Leverage Browser CachingApr 11, 2017
Hello Stanimir, Sorry for the inconvenience. you may read this article to know how to configure Hummingbird properly. Please grant support access also so we can give a closer look. You can grant support access via WPMU DEV > Support > Grant Support Access. http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/. Please let us know after granting support access. Best Regards, Apurba -
apurba_podder commented on Cant login on wordpress activation screenApr 11, 2017
Hey ella, Sorry for the inconvenience. Please follow the guideline of this thread https://premium.wpmudev.org/forums/topic/the-provided-domain-and-api_key-combination-are-not-registered . Let us know how it went. If the issue still exists please check the debug.log file in the wp-content folder. Upload the file in Dropbox or Google drive and share the link here. This is the file will tell us the reason behind this issue. Best Regards, Apurba -
apurba_podder commented on I'm trying to do a Snapshot but always failsApr 11, 2017
Hello Patrick, table_data not set. This normally means that PHP on your server is not properly setup to handle _SESSION. Check with your hosting company. Please ask your hosting provider to check session is working properly or not? From debug log I can see that most of the error occurred because of your active theme. Please change your active theme try to take a backup with Snapshot. Please let us know how it went. Take care :) Best Regards, Apurba -
apurba_podder commented on Can I make the background mask transparent?Apr 11, 2017
Hi Rodrigo Campos, Hope you are doing good today. :slight_smile: I think you are talking about this popup background (see the attached image). [attachment=1243485,113472] If you want to remove this background just add this CSS style to Custom Content -> Custom CSS field & click save changes. #pch-main { box-shadow: 0px 3px 9px 3px rgba(0, 0, 0, 0.07)!important; } It will look like the image below. [attachment=1243485,113473] If the code is not working for you please grant support access again. Take care :). Best Regards, Apurba -
apurba_podder commented on Can't jump forward to other chapters?Apr 07, 2017
Hello Lisa, Hope you are doing good today. :slight_smile: I was able to replicate the issue in my test site. I will discuss about the issue with our developer & let you know about the outcome. I appreciate your patience. Thanks for reporting the issue. Best Regards, Apurba -
apurba_podder commented on Defender Scan Stuck at 0Apr 07, 2017
Hello Joe, Please try adding the following to your wp-config.php define( 'WD_CHUNK_FILESIZE', true ); Then visit the scan page and hit cancel scan, then try again. Hopefully that should fix it. Please let us know how it went. Best Regards, Apurba -
apurba_podder commented on Defender Scan Stuck at 0Apr 07, 2017
Hello Joe, Hope you are doing good today. :slight_smile: define('WP_DEBUG', true); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 ); Have you added this code in the wp-config.php file as Rupok said? If yes then please check the debug.log file in the wp-content folder. Otherwise open wp-config.php file & find 'define('WP_DEBUG', false);' replace this code with above mentioned code. Once done, cancel the existing scan, and then start the scan again. Then using FTP, you should now find a file called debug.log in your /wp-content/ folder. Please upload the debug.log file in Dropbox or google drive and give the download link here. This is the file which tells us the reason behind this issue. Please let us know how it went. Best Regards, Apurba -
apurba_podder commented on Appointment+ Translation not showingApr 06, 2017
Hello Alex, Hope you are doing good today. I did not changed the website language. I am using qTranslate to change between languages in the front view. To Translate with localization (po & mo file ) you have to change site language from "Dashboard > Settings > General" section. Otherwise, it won't work. From qTranslate X plugin page: While static localization is already excellently implemented and offered by WordPress framework through po/mo file framework, it is still impossible to maintain dynamic multilingual content without an additional specialized plugin, a kind of which qTranslate-X belongs to. qTranslate X use to translate which word not able to translate with localization process. If you need more help , please contact us. Take care. Best Regards, Apurba
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