Hello Rod, I'm sorry to hear that our plugins are not working as expected. defender & snapshot not working for 2G Could you revoke and grant again support access? Right now it doesn't work so I can't check your site. Also please tell me what exactly is not working in Defender. Snapshot not working for http://www.velocitywebsites.co.nz/ I have just tested creating a Snapshot on this site and it was created correctly. Please see screenshot: [attachment=1348947,125398] Can you check again if it will work for you also? kind regards, Kasia

Hello Mendy, If I understand correctly from the code of the theme and chat transcript it is not really possible to test your theme outside your environment? Is there any staging site available where we could troubleshoot the child theme? Because I have tested parent theme from your site and it works correctly with CustomSidebars Pro. kind regards, Kasia

Hello Shane, I checked quickly WooCommerce Support forum and found this https://wordpress.org/support/topic/woocommerce-blocks-super-admin-permissions/ - seems that they have a bug on Multisite that is causing this problem (thread also have a workaround for fixing it). kind regards, Kasia

Hello Julius, To be honest, I have never used AppSumo, so I'm not able to precisely advise what plugins you could use. From what I see they have membe...

Hello Mikhail, I have tested Auto Sync on one of my sites and it was working correctly, so I wasn't able to replicate this error you are seeing. Would it be possible for you to try this again on site where it happens but this time with debug.log enabled on your site with those defines in wp-config.php file: define('WP_DEBUG', true); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); /* WPMUDEV Dashboard settings */ define('WPMUDEV_API_DEBUG', true); define('WPMUDEV_API_DEBUG_ALL', true); before line /* That's all, stop editing! Happy blogging. */ Hopefully, it should give is debug.log where there will be information about what is causing this error. So when you will have a debug.log file in wp-content please upload it to service like a Dropbox and paste the link here so we can download it and check. kind regards, Kasia

Hello Marc, I checked chat transcript and seems that you will have FTP access for us to do more troubleshooting. Note: Don't leave your login details in this ticket. Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below: Subject: "Attn: Kasia Swiderska" - Site login URL - FTP credentials (host/username/password) - Folder path to site in question - Link back to this thread for reference - Any other relevant urls/info IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me. [attachment=994581,80826] Please confirm here that you send those credentials kind regards, Kasia

Hello Jeroen, I'm sorry for not being specific - the WP credentials are not working, I'm getting "ERROR: Incorrect Username or Password". FTP is working fine, I logged in. Please remember to not post any credentials here, only use contact form as before. kinds regards, Kasia

Hello Chris, Thanks so much! I'm passing all that to the developer to check. In the meantime, I would suggest downgrading SmartCrawl to the version that was worked last time with your theme until we will know exactly what was broken. kind regards, Kasia

Hello Eric, Got the email! Thanks! I just send an email back about the login info, please check :) kind regards, Kasia

Hello Shane, If that happened recently it could be caused by a new plugin or one that was updated. In this case, I suggest starting with quick plugin/theme conflict test as described in getting support manual E. Plugin Conflict Test https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2 (make sure you have a backup before doing any changes!) You should also check if you don't have any plugin that can manage roles - usually, those plugins are responsible for changes in roles. Let me know how it goes. kind regards, Kasia