I have been on chat with neel Gajjar this morning, problem still persists, I'm able to login to the Network admin but there still seems to be an issue regarding Defender Mask Login, can you please check? DB table
Please take a backup before altering anything in the site
Also I get logged out and cannot log back in when trying to grant support access in wpmu dash.
Could you please reach out to neel and help resolve this with thanks, Gem
Hi Pawel, this issue is still present and now I cannot log into network admin at all, as this is an issue caused by defenders masking a plugin supplied by WPMU Dev which is causing me months of issues which is greatly affecting my business and my multisite security can someone please help me to sort this out once and for all.
it seems other users were experiencing similar issues last year, the final response from support said still trying to fix it, was this ever resolved? if not can you please help me remove the mask somehow?
LINK TO OLD TICKET: https://premium.wpmudev.org/forums/topic/defender-masking-login-area-issue
Also when I activate defender again and then try to log out of a sub site i get the following error (all pointing towards a problem with masking, can you please remove masking or can you force remove defender? if you do remove defender , will the masking be removed and defaulted to wp-admin?
I REALLY NEED URGENT HELP, I CANNOT WORK.[attachment=1399610,130744]
Hi, I have reached out to Siteground re the error with staging and I got this response:
Kristiyana L.: I'm afraid that Staging is not fully compatible with WordPress Multisite, that's the reason why it's not working right now. It only works with standard WordPress websites.
Your help resolving this further would be very much appreciated.
Hi Dimitris, thank you, I tried to create a staging site but got the following error, even just trying to create it without checking any of the additional sub sites or files resulted in the same error.[attachment=1399559,130735]
Firstly, Thanks Patrick for your help so far, I think this problem is a "defender" issue, I managed to log in by disabling the plugin. I then went the hub and from the "Security" tab I activated defender but then I was no longer able to log into network admin. I was also unable to turn off defender in the hub tab. I think perhaps the underlying cause may be due to masking? not 100% sure but ultimately I really need your expert help here. I think if you are able to deactivate defender from the hub tabs (the plugin is already disabled), you will be able to get into network admin then look further into the issues and hopefully find cause and a solution. Many Thanks, Gem
SOLVED! I was able to use this (see below for link) tutorial to deactivate plugins from ftp back door. I pin pointed the rogue plugin "Elementor extras" deleted it and downloaded and installed the latest version. All ok now :)