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Joel James
Staff

Kerala, India https://duckdev.com Constructor

Eat, Code, Sleep, Repeat.

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Member since March 2017

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  • Joel James commented on [PRO SITES] pro-sites not logging properly
    Apr 29, 2019
    Hey Ben, Sorry for the trouble. Are you sure that the webhook is setup properly? If the payment logs are not available in Pro Sites, somehow the webhook delivery is failed. Can you give us support access to your site and share the blog id of the customer? If that's not possible, can you share the screenshots of the Pro Sites dashboard and the logs of the site? Regards, Joel
  • Joel James commented on Pro Sites Cancel Button not visible for earlier accounts subscribed
    Apr 10, 2019
    Hey Ben, Are you sure that the old site's subscription is recurring? Cancellation link is not set when the subscription is already cancelled or not recurring. I have tested this from version 3.5.6, but could not reproduce this. If you are sure that the old subscription is recurring and not cancelled, can you share the old version number, from which you upgraded to the latest version? It will be helpful for us to debug this further. Regards, Joel
  • Joel James commented on [Smush Pro] SetUp Wizard don't stop running
    Apr 09, 2019
    Hey Guy, Sorry for the confusion. Kasia Swiderska was referring to the WPMU DEV Hosting dashboard. You will find the Object Cache flush option in Tools -> Object Cache -> Flush, within your hosting dashboard. Regards, Joel
  • Joel James commented on [Domain Mapping] Large Number of Queries
    Apr 09, 2019
    Hey Mr Right Now, Sorry for the trouble. We have fixed those duplicate queries issue in the upcoming version, which is currently in QA testing. I have attached the beta version here. Could you please try that? I strongly suggest you take a backup before you install the beta version. Regards, Joel
  • Joel James commented on Membership 2 Pro Stripe Question
    Mar 29, 2019
    Hey Felix, Hope you are doing great. Sorry for the delay here. Membership 2 currently doesn't support SEPA/SOFORT payment methods. We are using Stripe checkout form, which doesn't collect the additional information required for the SEPA and IBAN payments. To support those methods, you need to use Stripe Elements (or a custom form) along with Stripe.js. Simply using Stripe.js with our current checkout form will not work. There is no simple workaround for this. Custom coding is required to integrate this feature to Membership 2. If it's an urgent requirement, you may create a custom gateway using Stripe Elements by referring current Stripe gateway from Membership 2. We will add this to Membership 2 feature requests. Regards, Joel
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