Portugal · Support Portugal Support DEV MAN’s Mascot (24) Luís is on Level 24 with 6655 Rep Points. Earn Rep Points by getting involved in the WPMU DEV community!
WordPress Support from Portugal
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Luís commented on Some Member Avatars Do Not Show On CommentsMar 27, 2017
Hi Mary , Hope you're doing well today! Firstly, thanks for your patience here. I made some tests in my site as well as in your site too and I think this is related to BuddyPress and it's avatar. Firstly, as my teammate James mentioned, I think the users "Tom" and "Bruce" added the comment as "logged-out" users, and they have their own avatar (as you mentioned) in your site, not in Gravatar: https://en.gravatar.com/ So, if you have a "gravatar" (Globally Recognized Avatar) and if you use your email address (the same used in the gravatar account) your "gravatar" will be automatically added, even you are commenting as a logged out user. The same thing not happens with the BuddyPress avatars. If you add a comment as logged out user, even using the same email used to create the account in the site, it will not add the avatar. If you want to test this, please try: 1) If the email address used in your site account is not associated to Gravatar, try add a comment in your site as a logged out (guest) and add that email; 2) Go to the "Comments" section and check which avatar was added. It should be the generic image, in this case the Monster avatar. 3) Login with your account and add a comment. The Avatar image added to the BuddyPress profile, only works if the user is logged in, it not automatically sync based on the email address, like "gravatar". I hope this information has been helpful. Cheers, Luís
Luís commented on WooCommerce Product Out of StockMar 27, 2017
Hi Alex , Hope you're doing well today! Firstly, thanks for the patience here. I try access to your website using the credentials you sent to my teammate James but I was unable. Our developers already provided an hotfix that I think it will solve you issue. Can you please try: 1) Download the .zip file attached and unzip it; 2) Using FTP access, upload "class-woocommerce.php" to "wp-content/plugins/coursepress/2.0/include/coursepress/helper/integration" folder to replace the original one. If this not solved your issue or you don't feel confortable in doing this, can you please re-send the informations requested by my teammate in the above reply: https://premium.wpmudev.org/forums/topic/woocommerce-product-out-of-stock#post-1230695 Cheers, Luís
Luís commented on Pro Sites Levels ActionsMar 27, 2017
Hi Jason , Hope you're doing well today! Thanks for your patience here. I already pinged our SLS team to get the status of this task. Either myself or the SLS teammate will reply back here asap. Cheers, Luís
Luís commented on CoursePress 1 message still appears even when fresh downloaded!!!Mar 27, 2017
Hi Andi , Hope you're doing well today! Right, the version in the WordPress repository is version 2 of CoursePress, just mentioned it to explore all the options available. Unfortunately in my tests, I was unable to replicate the issue. We will be watching for similar issues in order to find a reason to this and report it to the developers. If I can help you in this or other questions, please let me know! Cheers, Luís
Luís commented on Google Analytics+ API Walkthrough OutdatedMar 27, 2017
Hi Josh , Hope you're doing well today! As the issue is the same but in other site, we can still use this topic. Can you please send the credentials to the site where you are getting this issue, using the method my teammate James suggested in the above reply: https://premium.wpmudev.org/forums/topic/google-analytics-api-walkthrough-outdated#post-1180949 Cheers, Luís
Luís commented on Problem with user login on my original domainMar 27, 2017
Hi Nicolaj , Hope you're doing well today! My first thought was that could be related to the "Cross-domain autologin" be set to "No", but I did some tests in my install and was unable to replicate both of your issues. Can you please send us the FTP details of your website so we can investigate this issue further? If yes, please send it privately through our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question Send in: Subject: "Attn: Luis Lopes" - WordPress admin username - WordPress admin password - Login url - FTP credentials (host/username/password) - Link back to this thread for reference - Any other relevant urls/information Cheers, Luís
Luís commented on WPMUDEV The Hub - Plugin Updates/BackupsMar 26, 2017
Hi ResilientSystems , Hope you're doing well today! From what I checked, our developers are working in a way to overcome this, however, I already pinged them again to get more information about this and will update this topic once I got a reply. Cheers, Luís
Luís commented on Fatal Error with Appointments PluginMar 26, 2017
Hi ticadmin , Hope you're doing well today! I tried to replicate the issue but I was unabled, can you please try delete the plugin and install it again using your WPMUDEV Dashboard? If the you got the same issue, can you please send us the FTP details of your website, so we can investigate further? If yes, please send it privately through our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question Send in: Subject: "Attn: Luis Lopes" - WordPress admin username - WordPress admin password - Login url - FTP credentials (host/username/password) - Link back to this thread for reference - Any other relevant urls/information Cheers, Luís
Luís commented on how can i in css put the facebook tweet buttons and add to cart belowMar 26, 2017
Luís commented on The right plugins for creating 3 levels squeeze pagesMar 26, 2017
Hi @[email protected] , Hope you're doing well today! In order to help you better, can you please give us more details about what are you trying to achieve? If you already don't know, we have a cool plugin that will help you in creating email opt-in forms: https://premium.wpmudev.org/project/hustle It allows you to create and customize the email opt-in forms and it have a integration with the most used email management systems, like Mailchimp, Mailchimp groups, Sendy, Infusionsoft, Mad Mimi, etc. I hope this information has been helpful. If I can help you in this or other questions, please let me know! Cheers, Luís